FAQs

You can write to us at customercare@coach.sa for any query you have about Coach.sa or your order. Our customer care team will respond within 2 business days (Sunday to Thursday, 10am–3pm). Response time may vary due to high volume.

Any individual aged 18+ legally allowed to shop in Saudi Arabia and in possession of a valid debit or credit card (Visa/MasterCard) can shop at Coach.sa.

No, you don’t need to have a Coach account to make a purchase. However, having an account gives you:

• Order and payment tracking
• Purchase and wishlist history
• Updates on new arrivals, promotions, and discounts
• Saved shipping and payment info for faster checkout

Please ensure your credentials are correct. If the issue persists, email customercare@coach.sa and our team will assist you.

Just send us an email at customercare@coach.sa and we will unsubscribe you.

Buying is simple! Just browse products, add them to cart, and proceed to checkout using your preferred payment method.

Use the “Order Status” link in the Customer Care section on our website. For more help, contact customercare@coach.sa.

Email customercare@coach.sa with your Order Ref. No. and we’ll guide you on pickup options.

You can find our products in Coach stores across KSA. Visit “Store Locator” on our website for details.

Yes, contact info@coach.sa or customercare@coach.sa or visit a store for availability.

Yes, within 24 hours of placing your order. Email customercare@coach.sa with your order details.

You can change the shipping address within 24 hours of placing the order by emailing customercare@coach.sa.

We’ll notify you at checkout or via email if an item is out of stock. We’ll try to source it, or cancel and refund if unavailable.

You can pay using any Credit/Debit Card or opt for Cash on Delivery (COD), which incurs a 25 SR fee.

Since all transactions occur through bank gateways, please report any fraud to your bank immediately.

No, this service is currently not available.

We deliver to all cities across KSA.

Some rural areas or towns may experience delays due to limited logistics access.

No, address changes are only possible within 24 hours of order placement.

The courier will attempt re-delivery. Ensure someone is available to receive the package.

We can hold orders for up to 9 days. Email us at customercare@coach.sa to notify us in advance.

Email us within 24 hours of delivery with order details.

Refuse delivery if packaging is damaged. If discovered later, email us within 2 days of receipt.

Notify us within 2 days. Refunds are available within 14 days upon return of items in original condition.

Orders above 500 SR are free. Orders below that incur a 50 SR fee.

No. Shipping and service taxes are added on the billing page.

You pay 50 SR for returns unless due to damage or defect. See our Returns Policy.

1. Exchange within 2 days of delivery.
2. Items must be unused, with original tags and packaging.
3. Size change is subject to 50 SR plus shipping.

We offer a 14-day return policy. Items must be unworn, undamaged, and in original packaging. Refunds are processed within 15 days. COD orders require bank details.

Email customercare@coach.sa and request a pickup. Item must be in original condition with invoice.

Refunds are processed in the original payment method. COD refunds require bank account details.

Please see our Privacy Policy for a detailed list of collected data.

We use your data to fulfill orders and enhance user experience. Review our Privacy Policy for full details.

All personal data is secured based on user consent. Refer to our Privacy Policy for more details.