Exchange & Return Policy
Return & Exchange Policy
We want our customers to be fully satisfied. Please review the policies below:
Return & Exchange Policy
We want our customers to be fully satisfied. Please review the policies below:
| T&C | Legit Returns | Non-Legit Returns |
|---|---|---|
| Product Condition | - Wrong deliveries - Manufacturing defects - Incorrect orders - Damaged on delivery |
- Unwanted items - Unpleasant items - Late damage reports - Discounted with minor imperfections |
| Return Shipping (SAR) | Free | 55 SAR |
| Request Time Limit | Within 2 days | Up to 14 days |
| Refunds | Full refund incl. shipping & handling | Product value only (excl. shipping/handling) |
Return exceptions apply:
- No returns on items discounted at 70% or more.
- Returns on 30–70% discounted items: 100 SAR fee.
- Returns on <30% discounted items: 55 SAR fee.
- Gift wraps: 75 SAR on all discounted items.
- Discounted items may have minor imperfections.
Non-returnable items: Jewelry, fragrances, watches, sunglasses, and accessories.
Important: Damaged item reports made after 2 days will be treated as non-legit returns.
Return Procedure
Email customercare@coach.sa to initiate a return. Our team will respond within 24–48 hours. If approved, we will issue a return label and coordinate pick-up via our logistics partner.
Note: Customer responsiveness is critical for a smooth return process.
Refunds
Approved refunds will be processed via the original payment method. Refund times depend on your bank. This policy applies only to purchases made at Coach.sa.
Products bought in-store must be addressed to the respective physical locations.
Gift Cards are non-returnable and non-refundable.
Exchanges
Exchanges are allowed only for footwear and must be requested within 2 days of receipt. Exchange is only eligible for equal or higher value items.
Order Cancellation
To cancel an order, email customercare@coach.sa before the order is shipped.
Promotions / Sales
Account holders will be notified of ongoing promotions.
Contact Us
For any queries, email customercare@coach.sa. Our team will reply within 2 business days (Sunday–Thursday, 10 AM to 3 PM). Response times may be longer during high-volume periods.
Please note: with this option, you acknowledge and agree that Coach has no liability for any loss or damage to your order upon its delivery. For more information, visit Terms & Conditions.