CONTACT LESS DELIVERY : Your safety is our prime concern!

The health and safety of our customers are our top priority and as the COVID-19 pandemic continues to evolve we are following strict health guidelines to ensure the well-being of our team members and our customers. Following newly established health protocols based on government guidelines we therefore are taking every necessary health and safety measure to ensure we continue to serve our customers with zero compromise on their well-inbeing. 

During delivery we're doing our best to keep you safe with delivery that minimizes human contact.

Please note: with this option, you acknowledge and agree that Coach has no liability for any loss or damage to your order upon its delivery. For more information, visit Terms & Conditions.

Stay blessed, stay safe & stay home! 😊

Order Limit

Price SR

Delivery Time

Orders value more than 500 SR


3-4 Working Days

Orders value less than 500 SR

50 SAR

3-4 Working Days

We are currently shipping to all cities of Saudi Arabia with 3-4 working days. However, delivery to certain cities may be delayed during the Pandemic.

Once you complete your order, you will receive an email with all the information related to shipment against your order. Delivery for orders value above 500 SR are completely FREE, while for orders value below 500 SR are subject to a charge of 50 SR only. All delivery times are expressed in days / weekdays. Orders will be sent upon receipt of payment, provided that the payment is confirmed and that we have stock on hand. Stock problems could cause delays in delivery time and cancellations.

In case of any unavailability of the stock at the time of the request, we shall be delighted to entertain every inquiry of yours in no more than 48 hours time period.

All deliveries in Saudi Arabia are to be completed within 3-4 working days. Once we receive your order we make all attempts to deliver the item in the shortest possible time, however, it might take longer than expected in some far to reach areas, small towns or rural areas, due to weaker logistics connectivity that is beyond our control. We shall appreciate your kind patience under such circumstances and in the mean time we shall stay connected with you for all information regarding your order.

These delivery times are approximated, and delays can occur due to problems with the parcel company.

During any special promotions or Sale period, the delivery could suffer delays up to 10 working days.



If after the stipulated time of delivery the customer has not received the order, he/she must inform about it by sending an email to , in order to contact the carrier to resolve the backlog.



We advise customer to inspect every order upon receipt, and if customer found defective and/or damaged item(s) and/or wrong item (not ordered) , customer is advised to contact us immediately by sending email at with pictures/images evidencing the claim so that we can evaluate the issue and take necessary actions to satisfy customer's request.



Our goal is to ensure that our customers are completely satisfied and happy with their purchases at all times. Therefore, please read the instruction below to understand the different T&C for our Return Policy and Exchange Policy.




Product Condition

Wrong deliveries

Manufacturing defects

Incorrectly fulfilled orders

- Item(s) found damaged at the time of delivery.


Un-wanted item(s)

Un-pleasant item(s)

Damaged item(s) but return request made after 2 days of delivery

- Discounted items(s) with minor imperfection & scratches

Return Shipping charges (SR)


55 SR

Return Request Time Limit

2 Days from the date of receipt

14 Days from the date of receipt


Full refund including the shipping charges & any cash handling fee on COD

Product face value only/ excluding the initial shipping charges & cash handling fee on COD*


*For more information on COD (Cash on Delivery), please read Payment Terms.

We have a Fourteen (14) return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, undamaged and in perfect condition with all tags, and in its original packaging, branded boxes, dust bag  (if applicable), protective outer box ( if placed inside a for shipping etc. ). You'll also need the receipt or proof of purchase and any other related information that may be required to understand and ensure the validity of such return.

There is a period of 2 days for any Legit return, such as if the item(s) is/are found to be damaged upon delivery, having a manufacturing fault or whether the item(s) is/are not what you ordered originally from the website.


* No Shipping fee is required for legit returns.

* No return or exchange is allowed for items that are discounted at 70% or more.

* Items that are discounted from 30% to 70% will be subject to a charge of SAR 100 on returned and/or exchanged.

* Items that are discounted below 30% will be subject to a charge of SAR 55 on returned and/or exchanged.

* Gift wraps will be subject to a charge of SAR 75 on all discounted items.

* Please expect minor scratches and/or imperfections on discounted items that will be dealt with policy mentioned above.


Certain types of items cannot be returned. We regret to inform that returns for all accessory products aren't applicable such as: Jewelry, fragrances, watches, sunglasses etc.  Please get in touch if you have questions or concerns about your specific item.

*Please ensure that any requests made for damaged items after the period of 2 days from the date of  the receipt, shall not be entertained as a Legit return shall be charged as a Non-Legit return accordingly*


In case of a return, customer is advised to make a request for a return by sending us an email at once received our Customer Care team will contact the customer via email/contact numbers provided by customer within 24 to 48 hours of receiving of such return request. If the return request is accepted by the company's relevant department (The company reserves the rights not to accept any return), we shall generate a return label for our shipping company to be notified with the return order information. Upon receiving the return label, our shipping company will get in touch with the customer to ensure a time for the collection of the item(s). Once the item is collected, it shall be delivered to us and the customer shall be notified of the successful return.

*It is important to note that non-availability or delayed responses/action from customer side sometimes may make this process longer than expected. We therefore request our customers to ensure their prompt response and availability on the agreed date & time with our Customer Care and/or with the courier/logistic company.



Upon receiving acceptance/rejection of customer's return request our customer care will get in touch with customer and will inform to the customer regarding the status of refund.  If approved, the customer will be automatically refunded the full face value of undamaged returned items less any delivery charges and cash handling fees where applicable on the original payment method used for any purchases. Please remember it can take some time for customer's bank or credit card company to process and post the refund too.

Please note this policy is applicable on the purchases done at only. Any claims, changes or refunds related to the products purchased in Coach's chain stores or from distributors of Coach brand, will not be the responsibility of the online store. Therefore, the customer must address to Brick and Mortar stores or agents in order to deal with the claims or questions related to them.

For further questions, please send an email to: 

* Gift Cards are non-returnable / non-refundable


Exchange is allowed only for Footwear products and within two (2) days form the day of the receipt.

Exchange is only eligible for the same purchased value or higher.


In-case if cancellation of an order is required, customer is advised to send us an email at before the shipment of the order.



If you have already registered to our Website and hold an account, you'll be notified in the time of the on-going promotions.


All the payment details are transferred in a safe SSL encrypted form. Payment can be made by Debit/Credit card, Pay Tabs or COD.

To pay by debit/credit card, the customer must provide correct card number, expiration date and CVV code. This personal information will be handled directly by your bank, which is responsible for safely carrying out your purchase procedure. We accept all kind of debit/credit cards.


Customer's buying on COD terms will be charged an additional "Logistic Processing Fee"  equals to SAR 25/- only.


CONTACT US: You can always contact us at for any question or concern you may have. Upon receiving your message we will try to respond as promptly as possible and our customer care representative will get in touch with you via email and/or by calling at phone number provided by you within 2 business days during Sunday thru Thursday between 10am to 3pm. However, please note note due to the high volume of messages sometimes it may take longer to reply. We thank you for your understanding & patience.

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