Central Tote With Signature Canvas Blocking

Product Care

 Exchange and Returns Policy

Our goal is that our customers are completely satisfied with their purchases. Therefore, we will be happy to accept the return/exchange of the merchandise, provided it is unused and in perfect conditions. The returned merchandise should include the original packaging, the supplier´s label and be in the same condition it had when received by the customer.

The company reserves the right not to accept a return, if it does not fulfil the aforementioned requirements.

The company won't accept undocumented returns. Please, print the return confirmation email or attach a copy of the delivery note. You can also create a document with the order number.

There is a period of 2 days, since the date of delivery, in order to be able to return or exchange any product.

Once a refund is requested, we will contact the customer in order to manage the exchange or return, as well as to have the collection address. For further questions, please send an email to: customercare@coach.sa 

Any claims, changes or refunds related to the products purchased in Coach´s chain stores or distributors of our brands, will not be responsibility of the online store. Therefore, the customer must address those other stores or agents in order to deal with the claims or questions related to them.

Return Fees

Coach.sa allots a 14 days Refund period for items on original condition (unworn, undamaged and unused, with all tags attached and the original packaging, branded boxes and dust bags, if placed inside a protective outer box for shipping), credit cards will be refund on their account, COD will be transferred to Your bank account, 50 SR will be deducted for return shipment charges, Any returns that do not meet our policy will not be accepted. 

Thank you for reading and your understanding!

COACH K.S.A.