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Exchange and Returns Policy
Customer satisfaction is our top priority. Therefore to ensure our customers are completely satisfied with their purchases we will be happy to accept returns or exchange for merchandise purchased at Coach.sa, provided returned merchandise are unused and are in perfect condition. The returned merchandise should include original packaging, all labels and tags and be in the same condition as received by the customer.
The company reserves the right not to accept a return, if it does not fulfil the aforementioned requirements.
The company won't accept undocumented returns. Please, print the return confirmation email or attach a copy of the delivery note. You can also create a document with the order number.
In case customer identify an item missing from his/her order, found damaged items and/or would like to return or exchange for any legit reasons, customer is required to notify us within a maximum period of 2 days from the date of delivery.
Once a refund is requested, we will contact the customer in order to manage the exchange or return, and to collect any vital information required to proceed with the transaction. For further questions, please send an email to: firstname.lastname@example.org
Any claims, changes or refunds related to the products purchased in Coach´s chain stores or distributors of Coach products, will not be responsibility of the online store and customer may contact and address such issues to those other stores or agents in order to deal with their claims or questions related to such purchases.
Coach.sa offers a 14 days refund/return period for items in original condition (unworn, undamaged and unused, with all tags attached and the original packaging, branded boxes and dust bags, if placed inside a protective outer box for shipping). Credit cards will be refunded on customer's card account while COD will be transferred to customer's given bank account. 50 SR will be deducted against such returns. Any returns not meeting our policy will not be accepted.
For more details please read our detailed return and exchange policy published on this site.
Thank you for reading and your understanding!